Terms & Conditions
Effective Date: Mar 1, 2025
Acceptance of Terms
By accessing or using SketchUpTrainer.com (“the Website”), you agree to these Terms & Conditions (“Terms”). If you do not agree, please refrain from using the Website, purchasing a membership, enrolling in courses, or participating in training sessions.
Membership & Course Access
Membership Model
SketchUpTrainer.com operates on a membership-based model, meaning all courses, resources, and the Community Hub are available only to active members.
Membership includes:
Unlimited access to all SketchUp courses and training content. Participation in the Community Hub (exclusive members-only forum). Access to live office hours for Q&A and support. Any new content added during the membership period.
Membership Auto-Renewal & Cancellation
All memberships renew automatically at the end of the billing cycle (monthly or annually). Members can cancel anytime before their next billing date to avoid future charges. No partial refunds are issued if a membership is canceled mid-cycle.
Course & Training Policies
Digital Courses & Learning Materials
All course sales are final and non-refundable. Membership grants access to all available courses, but does not grant ownership of course materials. Unauthorized sharing, copying, downloading, or distributing course content is strictly prohibited.
Private Training & 1:1 Coaching Sessions
All private training sessions must be paid in full at the time of booking. Rescheduling: Requires at least 48 hours’ notice via email. One reschedule is allowed per booking. No-Show Policy: If you do not attend your scheduled session and have not provided prior notice, it will be forfeited with no refund.
In-Person Training & Events
Registration is non-refundable unless canceled by SketchUpTrainer.com.
If an attendee cancels:
7+ days before the event: Eligible for a partial refund (minus admin fees). Less than 7 days before the event: Non-refundable. Attendees are responsible for their own travel, lodging, and expenses.
Community Hub & Code of Conduct
The Community Hub is a private forum exclusive to members for networking, support, and discussions.
Community Guidelines
To ensure a positive experience, members agree to:
Be respectful to all members. Stay on topic (SketchUp, workflow, rendering, etc.). Ask questions, collaborate, and contribute in a constructive way. No harassment, hate speech, or inappropriate content. No spam, excessive self-promotion, or sales pitches.
Content Moderation & Removal
SketchUpTrainer.com reserves the right to remove posts or members violating guidelines.
Members removed for misconduct will not receive a refund.
Intellectual Property & Usage Rights
All content (videos, PDFs, training materials) are the intellectual property of SketchUpTrainer.com.
Unauthorized copying, distribution, resale, or reproduction of content is prohibited.
Violations may result in account termination without refund.
Technical Support & Access
SketchUpTrainer.com is not responsible for third-party software issues.
Members are responsible for ensuring they have:
A working internet connection.
SketchUp software installed.
Required plugins/extensions (if applicable).
If experiencing login issues or technical difficulties, contact [email protected]
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Reseller & Affiliate Disclosure
SketchUpTrainer.com operates as both an authorized reseller for select third-party software and tools—such as Chaos products (including Enscape and V-Ray)—and participates in affiliate marketing programs. Some links on this site are affiliate links, meaning that if you purchase through them, SketchUpTrainer.com may earn a commission at no additional cost to you.
We only recommend products that we personally trust and believe will be valuable for SketchUp users. However, all purchases made through reseller or affiliate links are governed by the terms and conditions of the respective third-party provider.
SketchUpTrainer.com is not responsible for product warranties, support, or direct customer service related to these products.
Third-Party Product Responsibility
All resold and affiliate products are subject to the terms, conditions, and policies of their respective vendors.
SketchUpTrainer.com does not own or control these third-party products and is not responsible for:
Software updates, functionality, or compatibility
License management or activation issues
Customer service, technical support, or product warranties
For support on resold products such as Enscape and V-Ray, please contact the original provider (e.g., Chaos for Enscape support).
Refund & Cancellation Policies for Resold Products
Purchases of third-party products through SketchUpTrainer.com are subject to the refund and cancellation policies of the original software provider.
SketchUpTrainer.com does not issue refunds for resold software or affiliate products unless explicitly stated in our terms.
For Chaos products such as Enscape and V-Ray, please refer to Chaos’ official refund policy.
Refund Policy (Summary)
Courses & Memberships: Non-refundable. Private Training: Refunds not issued for no-shows or last-minute cancellations. In-Person Events: Refunds depend on cancellation timing.
Limitation of Liability
SketchUpTrainer.com is not liable for:
Any project errors resulting from the application of course content. Technical failures outside of our control (e.g., SketchUp software crashes). Losses or damages related to training, consulting, or recommendations.
Modifications to Terms & Services
SketchUpTrainer.com reserves the right to modify these Terms at any time. Continued use of the Website after updates constitutes acceptance of changes.
Contact Information
For questions or support, contact [email protected]
By using SketchUpTrainer.com, you acknowledge and agree to these Terms & Conditions.
